• Provide technical support for internal and external customers via phone, email, and chat.
• Diagnose and troubleshoot hardware and software issues for various IT systems.
• Assist in the implementation of new software and hardware solutions.
• Document issues and provide feedback to the development teams for continuous improvement.
• Maintain and update knowledge base articles to enhance customer self-service resources.

Requirements

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Experience Level:

• 2-3 years of experience in IT technical support.

Skills and Competencies:

• Proficient in SQL, HTML, and JavaScript.

Qualities and Traits:

• Strong communication skills and customer service orientation.

Responsibilities and Duties:

• Ability to work collaboratively in a team environment.

Working Conditions:

• Ability to work in a fast-paced and dynamic environment.