Description

• Provide exceptional customer service through various online channels including chat, email, and social media.
• Assist customers with inquiries, product information, and issue resolution in a timely manner.
• Document and maintain records of customer interactions and transactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay informed about product updates and policy changes to provide accurate information to customers.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years of experience).
• Skills and Competencies: Strong verbal and written communication skills.
• Qualities and Traits: Ability to handle stressful situations and maintain composure.
• Working Conditions: Remote work environment with flexible hours available.
• Responsibilities and Duties: Ability to multi-task and prioritize effectively.