Direct Customer (User) Operations

MEXC

$2-4K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open CountryChina | Hong Kong | Malaysia | Singapore | Taiwan

Language RequirementsChinese

This job is open to Malaysian, Passholder - EP/TEP/PV/DP/RP-T/Others, Foreigner

Job Description

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Job Responsibilities:

 1. Responsible for the full lifecycle operation of direct client users in the exchange, including onboarding new users, enhancing engagement, and managing retention and repurchase.

 2. Plan and execute exclusive activities for direct clients (such as deposit rewards, trading competitions, VIP exclusive events, etc.) to increase user stickiness and trading depth.

  3. Collect and analyze the behavior data and feedback of direct client users, providing insights and suggesting product optimizations and operational improvements.

  4. Coordinate with departments such as marketing, product, customer service, and compliance to ensure the smooth execution of direct client operational activities.

  5. Monitor data related to direct client users (transaction volume, activity levels, retention rates, etc.) and regularly produce operational reports.

  Stay informed about industry trends and competitor dynamics to continuously optimize direct client operation strategies.

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Shelby Yu

HR OfficerMEXC

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Posted on 28 August 2025

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