QA Manager

GrowthFN Sdn Bhd

RM8.4K[Monthly]
On-site - Makati3-5 Yrs ExpBachelorFull-time
Share

Job Description

Description

  • Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.

  • Documents quality issues and performance measures for management review.

  • Provides information to assist in the feedback and formal education process of individuals on the phone.

  • Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.

  • Serves as final decision/opinion maker in the area, coaches, mentors and trains others on the area of expertise.

  • Ensures the implementation of short to medium term activities within the business area OR support sub-function in the context of the strategy for the department.

  • Ensures appropriate policies, processes & standards are developed and implemented to support short to medium term tactical direction.

  • Leads a team of Specialists ,sometimes with several hierarchical levels, with full employee lifecycle responsibility.

    • Requirements

    • The hiring Team wants to see that level of experience in multi program and multi site management for QA.
    • Six sigma certification
    • At least 2 -5years experience as QA Manager with BPO experience
    BPOSix SigmaRetail/E-CommerceQuality Manager
    Preview

    Stephen Odebiyi

    Recruitment SpecialistGrowthFN Sdn Bhd

    High response rate

    Working Location

    Teleperformance Ayala

    Posted on 17 March 2025

    Explore similar jobs

    View more similar jobs

    GrowthFN Sdn Bhd

    No financing required

    51-100 Employees

    Human Resources & Recruitment

    View jobs hiring

    Report this job

    Bossjob Safety Reminder

    If the position requires you to work overseas, please be vigilant and beware of fraud.

    If you encounter an employer who has the following actions during your job search, please report it immediately

    • withholds your ID,
    • requires you to provide a guarantee or collects property,
    • forces you to invest or raise funds,
    • collects illicit benefits,
    • or other illegal situations.