Job Description:

Role Summary/Purpose: 

This role reports to the SVP, Operations, with a dotted line to the VP, Inside Sales, and offers an exciting opportunity to lead a remote, high-impact team of Inside Sales Practice Development Specialists and Enrollment Members. You’ll drive the enrollment of new practices and accelerate purchase volume growth across diverse specialties. As a hands-on leader, you’ll hire, coach, and inspire your team to exceed ambitious goals while collaborating with senior sales and cross-functional leaders to shape and execute innovative sales strategies. Enjoy the flexibility of remote work with the chance to connect in person at our hub, fostering strong team culture and meaningful relationships. If you’re passionate about leading growth and motivating top talent, this role is for you! 

Essential Responsibilities: 

• Lead the remote hiring, onboarding, training, and development of a high performing Inside Sales
• Practice Development Specialists (PDS) and Enrollment team, driving impactful execution of national and regional sales and marketing initiatives. 
• Ignite rapid business growth by driving bold acquisition strategies and leading the charge to enroll new practices across a wide spectrum of CareCredit markets — from dental and veterinary to cosmetic, vision, audiology, and specialty practices — turning opportunities into record-breaking results. 
• Create and roll out innovative sales incentive programs that energize and inspire your team to consistently surpass targets and unlock their full potential. 
• Develop and implement cutting-edge strategies and best practices to increase purchase volume per provider, maximize portfolio performance, and aggressively grow underperforming accounts, driving measurable revenue gains. 
• Deliver impactful coaching by conducting regular one-on-ones, ad-hoc sessions, and formal performance reviews grounded in data-driven benchmark metrics to elevate sales effectiveness and team development. 
• Collaborate cross-functionally with Field Sales, Marketing, Operations, Quality Assurance, and Training leaders to align on strategy and execute high-impact growth initiatives across regional and national levels. 
• Leverage Quality Assurance insights and real-time call listening to provide sharp, actionable coaching that accelerates team performance and customer engagement. 
• Ensure unwavering adherence to sales compliance standards and internal policies, safeguarding integrity and consistency across the inside sales organization. 
• Capture and analyze Voice of the Customer feedback, delivering strategic insights to industry leadership that shape product innovation and elevate customer experience. 
• Own monthly sales performance reporting and lead strategic projects that drive continuous improvement and operational excellence. 

Qualifications/Requirements: 

·       Bachelor’s degree or a minimum of 5 years of experience in Sales, Financial Services, or a Call Center environment. 

·       At least 3 years of leadership experience with direct people management responsibilities. 

·       Minimum of 1 year inside sales experience. 

·       Ability to work effectively both independently and within cross-functional, cross-cultural teams. 

·       Customer-focused mindset with the ability to respond quickly to customer needs. 

·       Advanced computer skills, including proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and solid knowledge of Salesforce functionality and reporting capabilities. 

·       Flexible to occasionally visit our Cebu office to foster team engagement and business alignment 

For internal applicants:

·     Must be in current role for at least 24 months. 

·      Not on active CAP (Formal/Final Formal)

Desired Qualifications: 

·       Excellent leadership and coaching abilities. 

·       Exceptional interpersonal communication skills, including written, oral, and nonverbal. 

·       Strong finance and business acumen with proficiency in time management systems. 

·       In-depth understanding of customer financial drivers and needs. 

·       Passionate about coaching, mentoring, and building strong interpersonal connections 

·       Experience in dental, medical, and marketing sales sectors.