Description

Duties And Responsibilities:

• Customer Service Representative includes serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.
• Prepare gate pass for delivery.
• Build sustainable relationships of trust through open and interactive communication.
• Monitor and coordinate delivery schedule. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Handle returns or complaints.
• Assist client for any issues and inquiry.
• Handle account of clients.
• Look for potential customers.
• Provide timely and accurate cost per product.
• Attend client’s meetings.

Requirements

• Bachelor’s degree in business administration, marketing, or a related field
• 0–2 years experience
• Excellent verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Ability to work independently and as part of a team.
• Self-motivated and results-driven.
• Willingness to learn and adapt.