IT Service Desk

Trinity Workforce Solutions, Inc.

RM2.2-2.6K[Monthly]
On-site - Quezon City3-5 Yrs ExpDiplomaFull-time
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Job Description

Description

  • Provide first-level technical support via phone, email, and chat
  • Troubleshoot hardware, software, and network issues
  • Manage and escalate tickets using ServiceNow
  • Administer user accounts through Active Directory
  • Collaborate with global IT teams to resolve issues efficiently

Requirements

- Minimum 3 years’ IT Service Desk experience in a BPO setting

- Hands-on expertise with ServiceNow (ticketing & incident management)

- Experience in Active Directory (user account administration)

- Background in international voice support

- Willingness to work onsite and on shifting schedules

technical supportservice nowactive directory
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Ro bi

RecruiterTrinity Workforce Solutions, Inc.

Active within three days

Working Location

Eton Centris. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

Posted on 05 August 2025

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Trinity Workforce Solutions, Inc.

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51-100 Employees

Human Resources & Recruitment

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