Job Responsibilities:

Microsoft 365 Administration & Domain Management

• Administer and maintain Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive.
• Manage user accounts, security groups, licenses, and permissions across the M365 environment.
• Monitor and enforce security controls such as MFA, conditional access, DLP, and compliance policies.
• Configure and troubleshoot issues related to Exchange Online, Teams, and SharePoint connectivity.
• Manage and troubleshoot domain services (DNS, MX records, certificates, identity integrations with Azure AD/Entra ID).
• Implement and maintain M365 backup, retention, and compliance strategies.

IT Support & End-User Assistance

• Provide technical support to staff on M365 applications and IT systems.\
• Troubleshoot and resolve issues with PCs, laptops, printers, video conferencing, and communication devices.
• Install, configure, and maintain operating systems and business applications.
• Manage endpoint protection, patching, and device compliance to safeguard all corporate endpoints.
• Deliver training and guidance to end-users to maximize productivity.

IT Operations & Administration

• Support IT infrastructure including network, domains, and device management.
• Maintain asset tracking and ensure all IT equipment is tagged, registered, and inventoried.
• Collaborate with vendors, suppliers, and procurement teams for IT solutions and equipment.
• Ensure adherence to IT governance, security, and compliance policies.
• Participate in IT audits, risk assessments, and documentation of IT processes.
• Perform any ad-hoc IT projects or tasks as assigned by management.

Requirements: 

• Certification in Microsoft 365 / Azure required.
• Strong knowledge of M365 administration, domain management, and identity services.
• 2–4 years of IT support and systems administration experience.
• Familiarity with endpoint security solutions, backup systems, and compliance frameworks.
• Strong troubleshooting skills with ability to handle both cloud and hardware/software issues.
• Excellent communication and collaboration skills for supporting end-users and liaising with vendors.