The Italian Bilingual – Technical Support Representative is responsible for handling inbound calls and messages from Italian-speaking customers. The role focuses on answering initial inquiries, documenting customer concerns, and efficiently transferring them to the appropriate department for resolution while ensuring excellent customer service.

Key Responsibilities:

• Answer incoming calls, emails, and messages in both Italian and English.
• Provide basic information and assistance to customers.
• Record customer concerns accurately in the system.
• Transfer calls or messages to the appropriate department for resolution.
• Ensure smooth communication flow between customers and internal teams.
• Maintain a professional, courteous, and empathetic tone at all times.
• Follow standard operating procedures and service level agreements.
• Escalate urgent issues to supervisors when necessary.
• Assist in translating simple messages or instructions as required.
• Willing to report in the office during training period and as necessary.

Qualifications:

• Must be proficient in Italian and English (verbal and written).
• No experience required
• Excellent communication and listening skills.
• Ability to multitask and manage time effectively.
• Familiarity with call-handling systems, email platforms, or ticketing tools is an advantage.
• Strong interpersonal skills and a customer-focused attitude.