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Customer Service Representative - Cantonese speaker
RM3.4-3.8K[Monthly]
Quick ResponderOn-site - Kuala Lumpur1-3 Yrs ExpHigh/Senior High SchoolFull-time

GrowthFN Sdn Bhd
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Customer Service Representative - Cantonese speaker
RM3.4-3.8K[Monthly]
Quick ResponderOn-site - Kuala Lumpur1-3 Yrs ExpHigh/Senior High SchoolFull-time

GrowthFN Sdn Bhd
Customer Service Representative - Cantonese speaker
GrowthFN Sdn Bhd
RM3.4-3.8K[Monthly]
On-site - Kuala Lumpur1-3 Yrs ExpHigh/Senior High SchoolFull-time
Job Description
Description
ROLE POSITIONING AND OBJECTIVES
- Possess strong knowledge of the process and influence the rider's perception of our brand.
- Someone with good communication and analytical thinking skills to establish a positive image of our business to the riders, customers and vendors.
- You should not only be able to assist our riders on a daily basis but also grasp the insights from your day-to-day work to provide insights on how we can make the riders' experience seamless with the client.
- You will function as the first point of contact or frontline who assists our riders with their concerns for both delivery and non-delivery-related enquiries.
- The objective is for us to be a one-stop contact centre for the riders to raise and have their concerns addressed accordingly.
RESPONSIBILITIES :
- Handle inquiries from Riders and order-related issues via live chats/calls/email to ensure seamless customer and rider experience.
- Develop excellent product knowledge to enhance riders’ experience and support
- Provide riders guidance to address the concerns raised, both on the deliveries and other issues.
- Able to function as a one-stop assistance centre by providing first-contact resolution to our riders/stakeholders.
- Able to multitask working on various channels
- Handle complaints, and provide appropriate solutions and alternatives within the allocated time
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the riders
- Grow as part of Live Operations in line with our client values and COE principles.
- Ability to work on personal and team goals as part of a dynamic team in a fast-paced environment.
Requirements
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
- Candidates have at least an SPM or Diploma certificate.
- Preferably with at least 1 - 2 years of working experience in the customer service field
- Fresh graduates are welcome to apply
- Typing speed of at least 40 wpm with 95% accuracy
- Ability to maintain composure in a multi-tasking, high-energy environment.
- Must be able to work on rotational shifts including night shift (Public Holidays & Weekends)
- Preferably with strong computer navigation skills and familiarity with Google Suite.
Customer ServiceProblem SolvingStrong Work EthicCantonese speakingCall Centre

Stephen Odebiyi
Recruitment SpecialistGrowthFN Sdn Bhd
High response rate
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