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Role : Junior CRM : Mandarin

Type : Permanent

Location : Old Klang Road, KL

Working day /hours : Normal 9AM-6PM / Mon - Fri

Salary : RM3,000 - RM4,500 + Year end Bonus, Performance bonus

Project handling : igaming

Key Responsibilities:

• Take ownership to maintain and develop customer relationships on a daily basis, follow up and communicate with customers. (by WhatsApp/SMS/Email/Phone Call or with CRM system)
• Understand customer needs and preference to provide competitive products and service.
• Participate in compelling effective written content for business proposals and sales pitches
• Research and create reports to summarise the study/feedback of market trends and competitors to enhance better customer experience and business performance.
• Regularly track and update conversion rates, active rates and sales activities in the CRM system.
• Complete assigned tasks in a timely and effective manner; support other related duties as assigned by the management from time to time.

Requirements:

• SPM level or above. Trilingual in English, Chinese & Malay (verbal, written & read).
• Minimum 1-year working experience in Sales, Customer Service, Telesales or other related industries(at least 6 months in the same company).
• Strong understanding, proactive to ask questions and seek guidance when needed.
• Proficiency in G Suite and Microsoft Office