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Customer Support Specialist (For Pooling)

$611[Monthly]
Virtua Solutions Outsourcing
Remote1-3 Yrs ExpBachelorFull-time

Customer Support Specialist (For Pooling)

Virtua Solutions Outsourcing

$611[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open CountryPhilippines

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Description

  • The position requires a variety of duties including, but not limited to the following:
  • Achieve proficiency with Apricot software functionality.
  • Build and maintain solid customer relationships by providing superior customer support via email and telephone.
  • Respond to customer questions and concerns with speed and professionalism.
  • Assist in the development and maintenance of documentation for the help manual, knowledge base and online community.
  • Troubleshoot defects then create and log bug reports in Salesforce.
  • Record all customer interactions in Salesforce.
  • Act as a customer advocate by making formal requests for enhancements and increasing the priority of bugs when necessary.
  • Work collaboratively to build and maintain productive working relationships with Customer Support team members and across other departments to make sure customer needs are met and inquiries are resolved.
  • Additional task as assigned by immediate superior.

Requirements

  • 1+ years of Customer Service or related experience, a strong passion for making customers happy!
  • Excellent communication and interpersonal skills.
  • Excellent time management skills.
  • Detail oriented and ability to multi-task.
  • Good understanding and experience using MS Office Suite.
  • Patience
  • Passion for human services and an infectious smile.


Customer ServiceCRMZendesk

Fuensalida Lara

RecruiterVirtua Solutions Outsourcing

High response rate

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