• Provide Tier 2 escalation support for the Network Operations Center, providing resolution for complex networking issues.
• Complete Preventative Maintenance activities, such as code updates and equipment updates.
• Incident Management, Problem Management, Change Management, and Capacity Management.
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel, and outside vendors to provide technical assistance and support.
• Security and Audit compliance.
• Operational-related Moves, Adds, Changes, and Deletes (MACD).
• Adherence to Operational Standards.
• Compliance with Engineering Design Standards and established operational processes.
• Participate in the development and maintenance of operational documentation, including updating Engineering documentation changes due to operational changes, escalation procedures, and vendor contracts.
• Provide Root Cause Analysis for Network Events.
• Other duties as assigned by management.

Qualifications:

• At least 8 years of relevant and progressively increasing responsibility and achievement on IT networking infrastructure projects.
• At least 5 years extensive experience in the support of Cisco Networking Technologies.
• Strong technical, analytical, and interpersonal skills required.
• Practical technical knowledge on Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols.
• Practical technical knowledge on Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF).
• With experience in Cisco Wireless, Meraki Wireless, and Palo Alto Firewalls.
• Ability to communicate in an understandable, polite, and friendly manner, both written and verbal to both technical and non-technical audiences.
• Strong organizational skills and ability to multitask in a fast-paced working environment.
• High level technology problem-solving skills.
• Rotational 24/7 (must be okay to work even during weekends and holidays).
• Hybrid (99% WFH), will require physical hands work at the Cebu DC (Mandaue) – minimum quarterly for inspections, and as needed in case of issues.