We’re Hiring: Client Experience & Business Support Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Client Experience & Business Support Specialist to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: Client Experience & Business Support Specialist

Work Arrangement: Work From Home

Location: Any CS Branch - Angeles, Mabalacat, Makati, Ortigas, Tarlac, Davao, Cebu

Schedule: Morning Shift

Key Responsibilities:

• Respond to client inquiries warmly and professionally within 24 hours.
• Follow up on leads, event registrations, and maintain client and communication records.
• Manage client birthday, anniversary, and key milestone communication and gifts.
• Manage client coaching sessions and rescheduling.
• Manage and confirm client meetings both in person and via Zoom.

Tools & Resources:

Microsoft Outlook, Trello, GDrive, Zoom, Fathom, Grammarly, Slack

Diary Management

Description & Deliverables:

• Manage Tanja and Matt’s calendar and appointments.
• Schedule, confirm, and update events.
• Send reminders to clients and ensure effective meeting preparation.

Change Agent Onboarding & Coordination

• Guide strategic partners through onboarding.
• Develop and distribute Change Agent marketing assets.
• Share toolkits and marketing materials.
• Track, communicate, and celebrate partner activity.
• Prepare status reports for Tanja and Dr Matt.

Administration & Document Support

• Prepare reports, presentations, and resources.
• Maintain and organise digital files.
• Track and report on website progress, opens, clicks, and engagement.
• Track and report on Google Reviews.

Speaking & Training Support

• Handle email enquiries and qualifying questionnaires.
• Manage Discovery Calls.
• Support proposal development and distribution.
• Client follow-up.
• Event coordination for national and international events.
• Venue sourcing.
• Flight booking and travel coordination for Tanja and Matt.

Podcast Management

• Schedule, confirm, and onboard podcast guests.
• Prepare episode briefs, guest research, and fact checking.
• Upload and publish episodes across all platforms.
• Develop podcast thumbnails and marketing materials.
• Create guest communication kits and email podcast assets.
• Post podcasts on social media platforms.

Business Development

Description & Deliverables:

• Research ideal clients, leads, and decision makers.
• Connect with ideal clients.
• Reach out for research and build connections.

EDM Development & Management

Description & Deliverables:

• Schedule and develop weekly EDM.
• Research and prepare content.

Award Submissions

Description & Deliverables:

• Research industry, leadership, and women in leadership awards and submissions.
• Prepare submission documentation and support material.
• Manage award submission calendars and key dates.

Social Media Management

Description & Deliverables:

• Respond to messages and comments.
• Post updates and engage with the audience.

General Administration & Support

Description & Deliverables:

• Ad hoc admin tasks.
• Meeting preparation.
• Ongoing support for evolving projects.

Qualification and requirements:

• A desire to have ‘more than a job’ - a keen interest in being part of something bigger
• A genuine passion to be of service and make a positive difference
• Passionate about people and very confident talking on the phone and communicating in email
• Impeccable attention to detail and organisational standards
• Strong proof reading and spelling capabilities 
• Has a growth mindset and enthusiasm about making an impact
• Keen to learn and curious about personal development
• Excellent written and verbal communication, demonstrating confidence and a positive attitude

Non-negotiable skills & requirements:

• Gdrive
• Trello
• Slack
• Mailchimp
• MS Office