• Handle voice operations, chats and emails.
• Respond to customer inquiries via chat, email, and phone in a timely and professional manner.
• Provide accurate product or service information to customers.
• Handle complaints and offer appropriate solutions or alternatives.
• Document customer interactions and maintain updated records.
• Follow communication scripts, guidelines, and company policies.
• Work closely with internal teams (Sales, Technical Support, Operations) to resolve issues.
• Meet performance targets including response time, customer satisfaction, and quality.
• Escalate complex issues to team leads when necessary.
• Maintain a high level of professionalism and empathy in every interaction.

Requirements:

• B2 English
• Fluent in reading and typing English and Mandarin
• Minimum 6 months BPO CS experience
• Open to Local Malaysian