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Job Purpose

The Service Crew is responsible for delivering friendly, efficient, and high-quality service to customers while supporting daily outlet operations. This role ensures customer satisfaction, maintains cleanliness and hygiene standards, and contributes to smooth front-of-house operations.

Key Responsibilities

1. Customer Service & Order Handling

• Greet customers courteously and assist with menu recommendations.
• Take customer orders accurately via POS system and process payments (cash, card, QR).
• Serve food and beverages promptly according to KyoChon service standards.
• Manage dine-in, takeaway, and delivery orders efficiently.
• Handle basic customer feedback or complaints professionally and escalate when required.

2. Outlet Operations (Front-of-House)

• Ensure cleanliness of dining area, counters, trays, and service stations at all times.
• Refill condiments, utensils, packaging, and beverages as needed.
• Follow opening and closing procedures, including cashier balancing (if assigned).

3. Food Safety, Hygiene & Brand Standards

• Comply strictly with food safety, hygiene, and cleanliness SOPs.
• Ensure proper food handling and presentation according to KyoChon guidelines.
• Maintain personal grooming and uniform standards at all times.
• Adhere to halal, safety, and health regulations (where applicable).

4. Teamwork & Support

• Coordinate closely with kitchen crew to ensure smooth service flow.
• Assist in peak-hour operations to ensure fast service turnaround time.
• Perform additional duties as assigned by the Supervisor or Outlet Manager.

Job Requirements

• Minimum secondary school education (SPM or equivalent).
• Prior experience in F&B or customer service is an advantage but not mandatory.
• Good communication skills and a customer-oriented mindset.
• Able to work shifts, weekends, and public holidays.
• Physically fit and able to stand for long hours.
• Basic knowledge of hygiene and food safety practices.