Barista/Service Crew

1. Customer Service

• Greet customers courteously and take orders with accuracy and efficiency.
• Provide product recommendations based on customer preferences and dietary requirements.
• Address customer inquiries and resolve complaints in a professional and timely manner.
• Ensure a welcoming and pleasant dining experience for all patrons.

2. Beverage and Food Preparation

• Prepare and serve coffee, tea, and other beverages in accordance with company standards and recipes.
• Operate and maintain coffee machines, grinders, and other café equipment efficiently.
• Ensure that all food and beverage items are presented in an aesthetically pleasing manner.

3. Cash Handling & Order Management

• Operate the point-of-sale (POS) system to process transactions accurately.
• Handle various payment methods, including cash, credit/debit cards, and e-wallets.
• Issue receipts and ensure correct billing procedures are followed.

4. Cleaning & Hygiene Compliance

• Maintain cleanliness and hygiene of the workspace, dining area, and kitchen in accordance with health and safety regulations.
• Adhere to food safety protocols, including proper food handling, storage, and preparation.
• Regularly clean and sanitize all equipment, utensils, and workstations.

5. Stock Management & Inventory Control

• Monitor inventory levels and replenish stock as required.
• Report any shortages or discrepancies to the supervisor or manager.
• Ensure that all ingredients and supplies are stored properly to maintain quality and freshness.

6. Teamwork & Operational Support

• Assist in opening and closing duties as assigned.
• Collaborate effectively with team members to ensure smooth daily operations.
• Adhere to company policies, procedures, and standard operating guidelines at all times.

This role requires a proactive and customer-oriented approach, with a commitment to maintaining service excellence and operational efficiency.

Proficiency in Chinese language is a plus.