What's the role?

We’re looking for team members who can help realize our aspiration to deliver best-in-class travel and expense experience for our Shell employees globally by delivering an effortless and seamless card program for Shell plc.

If you want to take on the challenge of designing and delivering an effortless corporate card program application process, managing projects and initiatives through an exciting journey of scope expansion, process changes and automation whilst sustaining operational excellence, then this is the perfect opportunity for you to cultivate your process management, change management, and stakeholder management skills.

By joining Shell Business Operations Manila, you will get to work with passionate people managers and dynamic teams delivering core day-to-day operations, which will further expand your breadth of experience and build your professional portfolio as a Shell leader.

What You'll Be Doing

When you join our Travel and Expense Team, you will be part of a newly formed team who will manage the card application process of new corporate card bank partners. In this role, you are encouraged to work with your team to innovate and design a process that minimizes the effort exerted by employees when applying for corporate credit cards but at the same time maintain controls and checks to ensure continued protection of Shell assets. The vision is to consolidate all card application process of different banking partners and establish a global center of excellence for card applications.

• Delivering daily operations brilliantly with discipline and simplicity and driving continuous improvement thru research and data analysis
• Providing a positive support experience to Shell employees assuming the role of a trusted advisor on card program application issues
• Contributing in creating a team environment of learning, experimentation, and support where each member take on a persona of solution finders when confronted with challenges exhibiting positivity and resourcefulness
• Co-creating compelling development plans with your line manager by maximizing in-role development opportunities
  
  

In addition, you will also be involved in business change projects and managing business partner relationships within Shell and with external banking partners.

• Executing project tasks efficiently and effectively and proactively surfacing risks to trigger timely mitigations
• Exhibiting a one-team mindset between Shell and banking partners to deliver an effortless experience to the Shell employees
  
  

What You Bring

You will thrive in this role if you have a growth mindset and a genuine desire in self-development. In this new team, you will be confronted by new problems that may not have known solutions. You are encouraged to work with your team lead to experiment and explore diverse ideas to come up with a fit-for-purpose response to different challenges.

You must also be passionate about our end-customers – our Shell employees and ensure that designed process solutions are customer-centric but at the same time have a good grasp of risk management tools to ensure Shell’s license to operate is protected and preserved.

You have to be:

• Proficient in Mandarin (Read, write and speak)
• Independent, resourceful and creative - we need team members who are proactive in creating solutions to individual and team problems by tapping available resources creatively in a disciplined manner
• Resilient - we need team members who can learn from their mistakes and bounce back stronger quickly and someone who is not afraid to fail safely
• Organized and Curious - we need team members who leverage on process governance materials first before asking questions. When confronted with gaps and changes, they create or update materials to benefit the team especially new joiners. Our team members regularly learn new skills and tools and generously share it again to benefit the team
  
  

Life doesn’t stand still here – it’s a fast-paced, challenging and incredibly rewarding place to work. Shell is a company with shared values. Honesty, integrity, and respect aren’t a strapline: they are a part of whatever we do. Join us and you’ll belong to a world where you can feel pride in your achievements and propel your career with global opportunities

What We Offer

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Our business has been built on a foundation of innovative technology and skilled employees. By providing energy to sustain people’s lives for more than a hundred years, Shell has become one of the world’s leading companies.

Join us and you’ll be adding your talent and imagination to a business with the ambition to shape the future. At Shell, everyone does their part.

An inclusive place to work

Shell is working to become one of the most diverse, equitable, and inclusive organizations in the world. We are taking steps to create an environment where everyone – from our employees, to our customers, partners, and suppliers – feels valued, respected, and has a strong sense of belonging.

To achieve this, we must ensure all people are treated fairly, irrespective of their race, color, religion, age, gender, sexual orientation, gender identity, marital status, disability, ethnic origin, nationality, or other status.

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we are nurturing an inclusive environment – one where you can express your ideas, extend your skills, and reach your potential.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.