KMDC Employment Services Customer Service Representative

KMDC Employment Services

RM1.5-2.2K[Mensual]

En el sitio - Bulacan1-3 años de experienciaAlta/Senior High SchoolTiempo completo

Permisos
Comida permitida, Permiso de transporte
Reconocimiento y Recompensas de Empleados
Comisión, Bono de rendimiento, Evaluación Anual, Programa de Reconocimiento de Empleados, Incentivos
Beneficios Mandados del Gobierno
Pago del mes 13, Fondo Pag-Ibig, Salud, SSS/GSIS
Seguro de salud y bienestar
Cuidado de salud en el sitio, Seguro de salud, Seguro de vida, Seguro Mental, Seguro de visión, HMO
Beneficios Beneficios
Descuento del Empleado, Plan de jubilación, Milla de dormir

Provide exceptional customer service via phone.
Assist customers with inquiries, complaints, and service requests.
Maintain a positive, empathetic, and professional demeanor.
Resolve issues efficiently and escalate complex cases as needed.
Document interactions accurately in the customer relationship management system.
Collaborate with team members to improve service quality.

Educational Qualifications: High School Diploma or equivalent required.
Experience Level: At least 1year of experience in BPO preferred.
Skills and Competencies: Proficient in English communication, both written and verbal; strong problem-solving skills; ability to handle complaints effectively.
Working Conditions: Office environment with occasional overtime during busy periods.
Qualities and Traits: Empathetic, patient, detail-oriented, and a team player.

Idioma InglésServicio al cliente