Salary Range: Up to 35k

Earn up to 35K Total Compensation Package

10% night differential

Free phone with postpaid plan

HMO benefits (Common-law and LGBT partners may be enrolled as dependents. / Coverage for parents up to 75 years old

Free Medical Certificates from Free-Standing Clinics

Work Set-up: Onsite

Work Schedule: Shifting Schedule

Qualification1st Year College Undergrad - College Graduate No Experience Required.

HSG / SHSG must have at least 1 year Customer Facing Service Experience

Job Responsibilities:

Assist customers with order placements, tracking, refunds, exchanges, cancellations, and product inquiries.

Respond to customer concerns through chat, email, or calls depending on the support channel.

Provide accurate product details, availability, and order status updates.

Resolve issues related to delayed deliveries, wrong items, damaged products, and payment concerns.

Coordinate with logistics, warehouse, or internal teams to escalate customer cases when needed.

Maintain professionalism and empathy throughout customer interactions.

Ensure proper documentation of all customer transactions in the system.

Meet KPIs including response time, accuracy, productivity, and customer satisfaction.