Company: A global outsourcing firm providing scalable offshore and nearshore staffing solutions, specializing in customer support and back-office operations to help businesses operate efficiently and cost-effectively.

Position: Client Support Associate

Industry: BPO Company

Salary: Php 42,000 - Php 46,500

Location: can be based at either Clark, Pampanga site or Ayala Avenue, Makati site.

Work Setup: WFH on Day1

Schedule: Night Shift

Benefits:

• Government Mandated Benefits
• HMO with 1 free dependent
• Life Insurance
• leave credits
• Night Differential pay

Job Requirements

• Bachelors Degree in any related field.
• With at least 3-5 years of experience in administrative, QA calls and invoice processing.
• Experience using office software applications (e.g., MS Office Suite, spreadsheets, databases) is an advantage.
• Amendable to work either Clark, Pampanga site or Ayala Avenue, Makati site.
• Amendable to work in night shift.

Job Responsibilities:

• Conduct QA calls and emails with clients to confirm service completion, customer satisfaction, and identify improvement opportunities; document feedback and escalate issues as needed.
• Communicate with clients to gather required work order details and initiate scheduling.
• Source, vet, and onboard vendors in accordance with client requirements; complete and upload all documentation to SharePoint.
• Coordinate with vendors to schedule services, monitor job progress, and confirm timely and accurate completion.
• Request, review, and verify vendor invoices for completed work.
• Confirm service completion with vendors and escalate any service issues to account management.

Look for Ms. Bianca

Recruitment Process:

• Initial screening and Assessment
• Onsite Operations Interview
• Final Interview
• Job Offer