Admissions/Finance Floater VA

The Admissions/Finance Floater VA plays a crucial role in connecting patients with healthcare administration in a virtual environment. This permanent position demands a compassionate approach to patient interactions while efficiently managing admissions and financial processes. The ideal candidate will be a licensed nurse, blending clinical expertise with robust administrative and financial skills. Candidates must be able to work in the Pacific Standard Time (PST) zone.

Patient Intake and Information Gathering

• Greet patients and families professionally and courteously via virtual communication platforms.
• Conduct thorough interviews to collect comprehensive demographic and medical information.
• Accurately enter and verify patient data in the electronic health record (EHR) system.

Insurance Verification and Financial Counseling

• Verify insurance coverage and benefits for admitted patients.
• Secure necessary pre-authorizations and referrals.
• Explain hospital financial policies and assist patients in understanding their financial obligations.

Financial Planning and Analysis

• Assist in developing and maintaining annual budgets for various departments.
• Conduct financial forecasting and variance analysis.
• Analyze patient care costs and recommend strategies for cost containment.

Revenue Cycle Management

• Oversee the revenue cycle from patient registration through final payment collection.
• Monitor key performance indicators (KPIs) and collaborate with clinical departments to ensure accurate charge capture.

Administrative Duties

• Prepare and organize admission packets with relevant hospital information.
• Maintain compliance with hospital policies, particularly regarding patient privacy (HIPAA).
• Participate in ongoing training and education programs to enhance skills and knowledge.

Customer Service and Communication

• Act as a liaison between patients, families, and clinical staff through virtual channels.
• Address patient inquiries and concerns promptly and professionally.

Work Environment:

• Virtual work setting with the flexibility to manage tasks independently.
• Availability during evenings, weekends, and holidays may be required.

Reporting Structure:

• Reports directly to the Admissions Manager or Finance Director.

Performance Metrics:

• Patient satisfaction scores, accuracy of patient information, and successful insurance verifications.

• Licensed nurse (RN or LPN) with a minimum of 2 years of experience in healthcare administration or customer service. (preferred)
• Min 60 works per minute - typing
• 2-3 years of relevant experience in finance or administrative support.
• Strong understanding of medical terminology and healthcare financial processes.
• Advanced Excel skills (e.g., Pivot Tables, VLOOKUP, INDEX MATCH, Conditional Formatting).
• Proficient in EHR systems (e.g., Epic, Cerner) and Microsoft Excel.
• Exceptional verbal and written communication skills.
• Detail-oriented with a strong focus on accuracy.
• Ability to work independently and manage time effectively in a virtual setting.
• Must have a backup power supply (e.g., generator, battery pack) and backup internet provider (e.g., pocket WiFi).
• Internet Speed: Minimum 25 Mbps download and 5 Mbps upload; recommended 50 Mbps.
• Device Specs: Minimum Intel Core i3 processor, 8 GB RAM, 256 GB SSD.