Tahche Careers Healthcare Frontdesk Specialist

Healthcare Frontdesk Specialist

Tahche Careers

Negociable

En el sitio - CebúGraduado/Estudiante frescoDiplomaTiempo completo

Descripción del trabajo

Descripción

Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.

As a Healthcare Specialist, you will assist patients with their inquiries, set up appointments, and perform general tasks.

This is a full-time role, on a US shift and on a Work in the office set-up.

If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

Duties And Responsibilities

Receive incoming calls from customers and assist them with their needs
Assist in setting appointments for patients and double-check appointment confirmation
Gathers information related to customers' concerns and provides appropriate resolution
Open and maintain customer accounts by updating account information
Escalate customer concerns that are critical or require immediate resolution beyond agent capability
Process orders and label faxes received electronically
Call patients to update them on their upcoming scheduled procedures including clinical preparations

Qualifications

With BPO experience of at least 1 year in a healthcare insurance account
Experience in radiology accounts/digital imaging centers is a plus
Experienced with appointment scheduling and back office is a plus
Must be familiar with CPT, ICD/ICD10, and DX codes
Trained/certified in HIPAA

Requisito

Please refer to job description.

ComunicaciónResolución de problemasAdaptabilidadGestión del tiempoTrabajo en equipoAttention To DetailPensamiento críticoOrganizationCreativityServicio al cliente