Select VoiceCom Tier 1 Helpdesk/Technical Support

Tier 1 Helpdesk/Technical Support

Select VoiceCom

Negociable

En el sitio - Cebú1-3 años de experienciaDiplomaTiempo completo

Descripción del trabajo

Descripción

Responsibilities include:

Taking initial telephone and email inquiries and troubleshooting and managing relatively simple hardware, software, or network problems.
Logging all calls, time spent, and activity inside the ticketing system.
Reset passwords/PINs for users in Active Directory, Office 365, 3CX, and other applications.
Research and troubleshoot error messages users receive from applications.
Install or fix Windows driver issues for various devices.
Installing and configuring printer drives in Windows for users.
Install and uninstall applications for Windows and Mac users
Recognizing and escalating more difficult problems to Tier 2 support

Desired experience:

Candidates must have at least 1 year of continuous BPO experience in:

using, configuring, and troubleshooting Microsoft Office 365 apps suite
resolving problems with Microsoft Outlook/Word/Excel and Adobe Acrobat
using and managing 3CX VOIP systems
basic user management in Active Directory and Microsoft Office 365
troubleshooting Windows 10/11 errors and problems
troubleshooting printing issues
resolving Windows driver issues
troubleshooting Mac OS and Mac Applications

Other qualifications:

Excellent English communication skills
Good interpersonal and listening skills
Must possess problem-solving skills and analytical abilities
Energetic and self-motivated team player
Ability to interact with clients in a professional manner
Must be willing to work on-site

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Checkout our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park
Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg., Cebu IT Park, Apas, Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc, .docx, .pdf)
Pen
ID

or

Quick apply online! If shortlisted, our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day, only shortlisted candidates will receive a phone call for an interview anytime between 10AM-7PM (Monday-Friday).

Requisito

Please refer to job description.

Servicio al clienteSolución de problemasTechnical KnowledgeHabilidades de comunicaciónResolución de problemasConocimiento del productoGestión del tiempoTeam Collaboration