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E-Commerce Operations Specialist

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E-Commerce Operations Specialist
JWCPekerjaan ini terbuka untuk Malaysia
Deskripsi Pekerjaan
- Pengembangan profesional
Pengembangan profesional
Keterangan
E-commerce Executive
- Manage daily operations and sales of coffee products on Shopee, TikTok Shop, and Shopify platforms.
- Upload new products, write SEO-optimized titles and descriptions.
- Plan and execute promotional campaigns to drive traffic and sales.
- Handle customer enquiries, order management, after-sales service, and review maintenance.
- Plan TikTok Shop live streaming activities (if applicable), coordinate hosts and execution.
- Analyze platform sales data and formulate optimization strategies.
- Assist the social media team in integrating ads with e-commerce conversion.
- Review inventory status regularly and coordinate with the warehouse team to ensure smooth fulfillment.
E-commerce Manager
- Develop annual sales targets and strategies for e-commerce, leading the team to achieve monthly and quarterly KPIs.
- Oversee overall performance of Shopee, TikTok Shop, and Shopify operations, formulating growth plans.
- Strategize and execute live streaming sales, including product selection, host arrangement, and script review.
- Manage advertising budget allocation and create effective ad campaigns (Shopee Ads, TikTok Ads, Facebook/IG Ads).
- Lead and train the e-commerce team members to enhance their operational skills.
- Report sales data and operational results to management regularly with actionable improvement proposals.
Persyaratan
- Education: Diploma or above in E-commerce, Marketing, Business Management, or related fields.
- Experience:
E-commerce Executive: Minimum 1-2 years of e-commerce platform operation experience (Shopee / TikTok / Shopify / Lazada).
E-commerce Manager: Minimum 3 years of e-commerce operation experience.
- Team management experience.
- Proven track record managing Shopee / TikTok / Shopify stores with monthly sales of RM50k+ (Shopee/TikTok) or RM10k+ (Shopify).

HR JWC
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