Unlimited Network of Opportunities International Corporation Customer Care Supervisor

Customer Care Supervisor

Unlimited Network of Opportunities International Corporation

RM1.9-3.5K[Bulanan]

Di tempat - Kota Quezon3-5 Tahun KedaluwarsaS1Penuh waktu

Deskripsi Pekerjaan

Keuntungan

Tunjangan
Tunjangan Telekomunikasi
Penghargaan Karyawan
Penilaian Tahunan, Penghargaan Karyawan Terbaik Bulanan, Program Penghargaan Karyawan, Hadiah liburan
Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Asuransi Kesehatan, Organisasi perawatan kesehatan
Manfaat Tunjangan
Perjalanan Perusahaan Tahunan, Diskon Karyawan
Pengembangan profesional
Program Bantuan Karyawan
Waktu Istirahat & Cuti
Cuti Duka Cita, Cuti Welas Asih, Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

Responsible for leading the CSR team in providing exceptional customer support. Skilled in managing daily operations, resolving escalated issues, and ensuring customer satisfaction. Proven ability to train and motivate staff to achieve performance goals.
Supervise and mentor the customer care team, providing guidance and support.
Conduct regular team meetings and one-on-one sessions to discuss performance, provide feedback, and address concerns.
Monitor distributors interactions to ensure adherence to quality standards and company policies.
Answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recoding account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.

Persyaratan

Graduate of any 4- year Business course
Must have at least 5 years’ experience in customer service
Proven ability to lead and motivate a team.
Above communication, interpersonal, and problem-solving skills.
Strong understanding of customer service principles and best practices.

Layanan PelangganTenaga penjualanManajemen AkunEtika Kerja Yang KuatPenyelesaian masalahKeterampilan OrangPusat PanggilanKemampuan interpesonalKemampuan organisasi