ROLE: Customer Service - Japanese Speaker

NOTE: JLPT N1 or N2 is required (Local Malaysians)

Location: Kuala Lumpur, Malaysia.

Salary: RM 8,000 basic + RM 300 KPI allowance

Language: Japanese

Work Hour: Monday Friday (8am – 5pm)

Education: Diploma and above holder

Joining Date: 24th November 2025.

Experience: Customer Service experience.

Project Overview:

The Swiss-based shoe brand offers a wide range of designs for sports and everyday wear and collaborates with famous brands as well.

Your Mission:

* Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor

* Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat

* Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics

* Advise our customers as to which On product(s) is the best for them

* Respond to all inquiries within 24 hours while identifying any escalated unresolved issues

* Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies

* Lead and participate in special projects as needed to improve team function and increase our wow factor

* Other duties as needed

Requirements:

* Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media

* Great attention to detail

* Effective communication across all levels and functions

* Always keeping the customer needs front of mind and a passion for creative solutions

* Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills

* Excellent written and oral communications skills

* Always thinking of ways to improve the customer experience with a sense of urgency to deliver.