The Admin and Customer Service Assistant is responsible for providing administrative support and delivering exceptional customer service. The role includes handling inquiries, managing documentation, maintaining office systems, and ensuring a smooth flow of communication between the company and its clients or stakeholders.

Key Responsibilities:

Administrative Support:

• Assist in day-to-day administrative tasks such as filing, encoding, scanning, and organizing documents.
• Prepare reports, memos, and correspondence as needed.
• Maintain inventory of office supplies and coordinate replenishment.
• Schedule and coordinate meetings, appointments, and travel arrangements.
• Ensure all records are updated, accurate, and stored securely.

Customer Service:

• Respond promptly and professionally to customer inquiries via phone, email, or in person.
• Provide accurate information about products, services, or policies.
• Handle complaints or issues efficiently and escalate when necessary.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Log customer interactions and feedback for continuous improvement.

Office Coordination:

• Assist in monitoring office cleanliness and liaising with third-party service providers.
• Support other departments with clerical tasks when needed.
• Follow company protocols and help improve workflow processes.

• Bachelor’s degree in Business Administration, Office Management, or any related course (preferred but not required).
• Proven experience in administrative support or customer service is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, Outlook) and other office systems.
• Organized, detail-oriented, and able to multitask.
• Strong sense of responsibility and integrity.

Working Conditions:

• Office-based
• May require occasional overtime, depending on operational needs