Description

• Assist customers in resolving issues with their accounts and services.
• Provide timely and accurate information regarding products and services.
• Listen to customer inquiries and guide them to appropriate solutions.
• Document customer interactions and follow up as necessary.
• Collaborate with team members to enhance customer service processes.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, excellent Customer Service skills
• Qualities and Traits: Strong communication skills, ability to work in a team, empathetic and patient attitude
• Working Conditions: Fast-paced environment, may require evening and weekend shifts