1. Lead and supervise a team of logistics professionals, providing guidance, coaching, and support

2. Assign tasks and responsibilities, monitor performance and evaluations.

3. Foster a collaborative and high-performance team culture

4. Ensure exceptional customer service by overseeing the team’s interactions with clients

5. Resolve complex customer issues, escalations, and complaints, ensuring timely and satisfactory resolutions.

6. Maintain strong client relationships and serve as a point of contact for key accounts

7. Coordinate and prioritize team activities to meet customer requirements and service level agreements

8. Allocate resources effectively, balance workloads, and ensure efficient workflow management.

9. Collaborate with cross-functional teams to streamline processes and enhance service quality.

10. Monitor and assess the team’s performance in delivering logistics services, including order processing, transportation coordination, and shipment tracking

11. Identify opportunities to expand logistics service offerings and enter new clients or industries.

12. Prepare and present regular reports on service performance, including KPIs, operational metrics, and customer feedback. Analyze data to identify trends, patterns, and areas for

improvement.

1. Bachelor’s degree and Above

2. 5 Years or above experience in logistics operations, customer service, or team leadership roles,

3. Preferably in a service-oriented or worked in third-party logistics (3PL) environment

4. Strong knowledge of logistics and supply chain principles, processes, and best practices

5. Excellent leadership and team management skills, with the ability to motivate and develop team members

6. Exceptional customer service and interpersonal skills, with the ability to build and maintain client relationships

7. Ability to work effectively under pressure, prioritize tasks, and meet deadlines

8. Good attitudes and patient for client and suppliers