ROLE: Native Japanese - Technical Support

Location: Kuala Lumpur, Malaysia.

Salary: RM 15,000

Language: Japanese

Education: Diploma and above holder

Joining Date: ASAP

Job responsibilities/Skill-set:

* Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM

* Minimum 2 years of experience in successfully supporting enterprise level customers via multiple channels: correspondence, live chat, screen-share and phone

* Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software (e.g. Zendesk, Salesforce, etc)

* Self managing with the ability to problem solve with minimal supervision

* Capability to absorb high volumes of information across multiple resources (technical documentation and product information without SSOT) .

* Structured multitasking and prioritization skills to efficiently handle between 20-25 complex cases daily

* Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues while leveraging engineering level troubleshooting tools.

* Collaborative interpersonal skills with experience working in a cross-functional team environment

* Multifaceted with the ability to thrive in a fast-paced environment while maintaining a high level of attention to detail on customer cases.

* Agile with swift adaptation to constant product and process changes

* Confident verbal and written communication skills; excellence in empathy and rapport building

* Existing certifications for language and technical proficiency (minimum C1 for non-native speakers)

* Diligence to follow processes, procedures and provide feedback for improvement opportunities

* Previous background working in a support tiered model

Requirements:

Strong technical knowledge and practical understanding in: Web technologies, Identity and Access Management (Single Sign On, IDPs, Provisioning etc), Graph and SCIM APIs, Custom and 3rd Party Integrations, Webhooks, Live streaming, Mail Servers and Delivery, Networks, MAM/MDM/EMM.