JobsAvenuePH Quality Auditing Analyst

JobsAvenuePH

RM1.5-2.7K[Bulanan]

Di tempat - Batangas<1 Tahun KedaluwarsaDiplomaPenuh waktu

Tunjangan
Tunjangan Makan
Penghargaan Karyawan
Bonus Kinerja
Manfaat yang Diamanatkan Pemerintah
Gaji Bulan ke-13, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS
Asuransi Kesehatan & Kesejahteraan
Asuransi Kematian Akibat Kecelakaan & Cidera, Asuransi Disabilitas, Asuransi Kesehatan, Asuransi Jiwa, Organisasi perawatan kesehatan
Manfaat Tunjangan
Diskon Karyawan, Ruang Tidur
Pengembangan profesional
Program Mentoring
Waktu Istirahat & Cuti
Cuti Duka Cita, Cuti Hamil & Cuti Hamil & Melahirkan, Cuti Orang Tua, Cuti Orang Tua Tunggal, Cuti Liburan

Baca lebih lanjut

We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
Key Responsibilities:
Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
Provide constructive feedback to agents and assist in coaching sessions.
Maintain and update QA scorecards and reports.
Identify training needs and recommend process improvements.
Collaborate with team leaders and trainers to enhance performance metrics.
Ensure compliance with company guidelines and regulatory requirements.

Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
Strong analytical and problem-solving skills.
Excellent communication and feedback delivery skills.
Proficiency in QA tools, call monitoring software, and reporting systems.
Ability to work independently and in a team-oriented environment.

Bahasa InggrisLayanan PelangganKeterampilan OrangKeterampilan teknisPusat Panggilanquality analyst