Trinity Workforce Solutions, Inc. Communications Specialist

Trinity Workforce Solutions, Inc.

RM2.3-3.1K[月給]

ハイブリッドワーク - マニラ３年以上５年未満の経験大卒契約社員

Support internal and external content development, including editorial calendars, project trackers, and award submissions
Research, outline, write, edit, and proofread communications materials and ensure messages reach target audiences
Leverage communication programs, message platforms, assets, and channels to support business priorities
Distribute communication materials in appropriate platforms on a timely
Track impact of marketing campaigns through performance dashboards, metrics, and analytics
Monitor inbound emails received via the company’s general mailbox and respond to general inquiries
Create media contact list and ensure proper contact management in various communications tools and platforms
Monitor and write summaries regarding AECOM’s daily press coverage
Escalate and analyze identified issues and concerns to the Team Lead for timely resolution.
Perform simple but varied tasks in compliance with service level agreement, process, policies, and procedures
Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues
Support selected simple process improvement initiatives to streamline processes

Bachelor’s degree in Communications, English, Marketing, Journalism, or other related disciplines
At least 4 years of professional, corporate communications-related experience, preferably in a global company
Experience in content writing and familiarity with AP style
Experience with email and content management systems such as Poppulo, SharePoint, Salesforce and Adobe Suite, an advantage but not required
Intermediate proficiency in MS Office tools
Strong project management capabilities
Attributes:
Ability to effectively communicate, synthesize complex materials, craft creative, persuasive language and compelling messaging and collaborate within a specific group of internal and external customers (Communication)
Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)

英語カスタマーサービスデジタルマーケティング