E-commerce Executive

- Manage daily operations and sales of coffee products on Shopee, TikTok Shop, and Shopify platforms.

- Upload new products, write SEO-optimized titles and descriptions.

- Plan and execute promotional campaigns to drive traffic and sales.

- Handle customer enquiries, order management, after-sales service, and review maintenance.

- Plan TikTok Shop live streaming activities (if applicable), coordinate hosts and execution.

- Analyze platform sales data and formulate optimization strategies.

- Assist the social media team in integrating ads with e-commerce conversion.

- Review inventory status regularly and coordinate with the warehouse team to ensure smooth fulfillment.

E-commerce Manager

- Develop annual sales targets and strategies for e-commerce, leading the team to achieve monthly and quarterly KPIs.

- Oversee overall performance of Shopee, TikTok Shop, and Shopify operations, formulating growth plans.

- Strategize and execute live streaming sales, including product selection, host arrangement, and script review.

- Manage advertising budget allocation and create effective ad campaigns (Shopee Ads, TikTok Ads, Facebook/IG Ads).

- Lead and train the e-commerce team members to enhance their operational skills.

- Report sales data and operational results to management regularly with actionable improvement proposals.

• Education: Diploma or above in E-commerce, Marketing, Business Management, or related fields.
• Experience:

E-commerce Executive: Minimum 1-2 years of e-commerce platform operation experience (Shopee / TikTok / Shopify / Lazada).

E-commerce Manager: Minimum 3 years of e-commerce operation experience.

• Team management experience.
• Proven track record managing Shopee / TikTok / Shopify stores with monthly sales of RM50k+ (Shopee/TikTok) or RM10k+ (Shopify).