1-Pentagon Credit and Lending Corp IT Technical Support

IT Technical Support

1-Pentagon Credit and Lending Corp

RM1.5-1.9K[月給]

オンサイト - マニラ1 年未満の経験大卒正社員

職務内容

福利厚生

手当
医療費の払い戻し
従業員の評価と報酬
勤続ギフト, インセンティブ
福利厚生
クリスマスボーナス, 社員ローン, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS
保険健康とウェルネス
HMO
その他
会社のソーシャルイベント
休暇
誕生日休暇, 病気休暇, バケーション休暇

説明

Provide first-level technical support to users via phone, email, and chat.
Troubleshoot hardware and software issues on various devices.
Assist in network connectivity problems and escalate complex issues.
Maintain an organized ticketing system and document solutions.
Educate users on best practices and new technologies.

要件

Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field.
Experience Level: Less than 1 year of experience in technical support or IT helpdesk.
Skills and Competencies: Proficiency in troubleshooting, excellent communication, and customer service skills.
Responsibilities and Duties: Provide assistance with hardware and software issues, maintain IT systems, and resolve technical problems.
Working Conditions: Office environment, may require after-hours support.
Qualities and Traits: Detail-oriented, patient, and a team player with a passion for technology.

Hardware TroubleshootingSoftware TroubleshootingOperating Systems SupportNetwork SupportKnowledge of IT SystemsRemote Support ToolsKnowledge CybersecurityInstalation & ConfigurateStrong CommunicationIT asset management