Quality Auditing Analyst

JobsAvenuePH

RM1.6-2.7K[月絊]
オンサむト - バタンガス1 幎未満の経隓専門孊校正瀟員
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職務内容

犏利厚生

  • 手圓

    食事手圓

  • 埓業員の評䟡ず報酬

    業瞟賞䞎

  • 犏利厚生

    クリスマスボヌナス, 䜏宅ロヌン基金, 有絊䌑暇, 医療絊付金, SSS/GSIS

  • 保険健康ずりェルネス

    傷害死亡・四肢切断保険, 障害保険, 健康保険, 生呜保険, HMO

  • 特兞報酬

    埓業員割匕, 寝宀

  • 専門胜力開発

    メンタヌシッププログラム

  • 䌑暇

    忌匕䌑暇, 出産・育児䌑暇, 育児䌑暇, ひずり芪䌑暇, バケヌション䌑暇

続きを読む

説明

  • We are looking for a Quality Assurance (QA) Representative to monitor and evaluate customer interactions to ensure service excellence. You will assess call quality, provide feedback to agents, and collaborate with leadership to drive improvements in customer experience.
  • Key Responsibilities:
  • Monitor inbound and outbound calls, chat, or email interactions to ensure adherence to company standards.
  • Evaluate customer interactions for accuracy, professionalism, and compliance with company policies.
  • Provide constructive feedback to agents and assist in coaching sessions.
  • Maintain and update QA scorecards and reports.
  • Identify training needs and recommend process improvements.
  • Collaborate with team leaders and trainers to enhance performance metrics.
  • Ensure compliance with company guidelines and regulatory requirements.

芁件

  • Previous experience as a Quality Assurance Representative, QA Analyst, or similar role in a BPO or call center setting.
  • Strong analytical and problem-solving skills.
  • Excellent communication and feedback delivery skills.
  • Proficiency in QA tools, call monitoring software, and reporting systems.
  • Ability to work independently and in a team-oriented environment.
英語カスタマヌサヌビス人物スキルテクニカルスキルコヌルセンタヌquality analyst
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John Christopher Briagas

OwnerJobsAvenuePH

More than ten replies today

勀務地

SM Lipa Batangas 2nd Floor, Alorica Recruitment Hub, SM City Lipa. President Jose P. Laurel Hwy, Lipa, Batangas, Philippines

掲茉日 03 March 2025

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