Job Description:

Mobility operates one of the world's largest corporate travel programs, covering business travel, assignments, and events. We deliver a world-class service to our customers, allowing them to focus on what matters most. Responsible for travel services delivered out of a designated location for all Markets serviced from the respective location and ensuring travel program aligns with global strategic direction.

Key Responsibilities

Strategic Management: Assist with development and implementation of Travel program and supplier management strategy, in alignment with Accenture's strategic imperatives. Review performance against the strategy and adjust the strategy as appropriate.

Delivery of Service: Monitor service requirements for travel suppliers (travel agency, online self-booking tool, airlines, accommodations, car rental and other ground transportation suppliers, etc.). Ensure the delivery of services, advises on policy changes and implements changes as agreed-upon within the context of both market trends and of global, area and GU strategies.

Team Management: Lead and manage Market/ MU travel leaders responsible for handling end-to-end travel-related inquiries, requests, and cases. Foster a collaborative and positive work environment that encourages teamwork and professional growth across multiple teams.

Vendor Management: Establish and maintain strong relationships with vendors to ensure smooth coordination and resolve any issues that may arise.

Budget Management: Monitor monetary and sustainability travel budgets and ensure compliance with cost guidelines and policies. Seek cost-effective alternatives without compromising the quality of travel services.

Risk Management: Assess and address potential travel risks, including health and safety concerns, travel advisories, and visa requirements. Provide team and clients with relevant information and recommendations to mitigate risks and ensure a safe travel experience.

Documentation and Reporting: Maintain accurate and up-to-date records of travel arrangements, expenses, and client communications. Prepare reports on travel activities, expenses, and client satisfaction metrics as required.

Continuous Improvement: Stay informed about industry trends, travel regulations, and new technologies to enhance the travel management process. Identify areas for process improvement and contribute to the development of best practices and standard operating procedures

Must have:

2+ years’ experience working in customer service preferably in the travel industry (hotel or airline industry)

Experience of Change Management; Process Design / Process Improvement

Experience of people management

Strong written & verbal communication skills, including advanced PowerPoint & Excel

Excellent attention to detail

Ability to simplify complex themes

Proven teaming skills and ability to work with large and complex global teams

Strong Stakeholder Management