Purpose of the Role

Do you love to help people, like to solve problems, and enjoy working in a dynamic environment? If the answer is “yes”, we should talk.

Many of the world’s best known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe and secure business travel experience.

Be at the heart of our business

As a Business Travel Consultant, you will provide outstanding customer service to corporate travelers before, during and after their business trips. Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

And as part of the Traveler Experience organization, you’ll be at the forefront of providing that exceptional experience. Beyond making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

·       Create and complete travel arrangements (air, hotel, car, rail)

·       Ensure reservations are built according to client standards and preferences

·       Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience

·       Handle a wide range of booking from simple ones to complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares

·       Make changes or solve any issues that might occur during or before the travel

·       Assignments include both routine and non-routine work

·       Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

Let’s grow together

The corporate travel industry is bouncing back strongly after the pandemic, promising to be bigger, more exciting and more innovative than ever before. If you’re looking to learn and grow in your career on the frontline of this exciting industry, we’ll be there to support your journey and give you all the tools you need to excel.

The experience and attributes we’re looking for in new team members include:

·       3 or more years of experience working as a Travel Consultant

·       Advanced knowledge of cryptic GDS (preferably Amadeus)

·       Has experience in wide range of bookings including complex pricing, ticketing and reissues

·       A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too

·       Good verbal and written communication skills   

·       Strong teamworking skills

·       A positive, “can do” attitude

·       Willingness to learn and grow!

Please refer to job description.