Overview

This key position acts as 2nd in command to the Store Manager. And will take on duties and responsibilities of store manager in his / her absence. overseeing the daily operations of the stores making sure operations run smoothly and effectively. The duties include motivating the team, managing store resources, undertaking administrative tasks, monitoring inventory levels, cash management, and developing store strategies. Critical role includes ensuring that sales targets are achieved, and operational efficiencies are consistently practiced. This position is directly reporting to the Store Manager.

Functions (Key Responsibilities include but are not limited to the following):

• Helps with the training and development of Store staff
• Completes paperwork needed for operations
• Handles complaints and resolves disputes (from both customers and staff)
• Monitors financial statements and budget for the store
• Helps in thinking of promotional events
• Provides daily direction and communication to staff so that customers’ concerns are handled in a timely, efficient, and knowledgeable manner
• Recommends process improvements
• Suggests methods to improve operations
• Provides performance feedback and mentoring on a regular basis to each team member.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counseling, and problem solving
• Addresses disciplinary and/or performance problems according to company policy

Employment Standards

• Strong Leadership and Coaching Skills
• Passion for Excellence
• Must demonstrate a proven ability to motivate, coach and develop people
• Excellent organization skills
• Excellent communication skills – verbal, written to include report writing and group presentations
• Influencing and negotiation skills
• Commercially sound with a good understanding of profit and loss accounting
• Team player – concerned with the team success as well as individual performance
• Results driven, Process oriented, Solution oriented and Sound Decision Making
• Can work during weekends and holidays
• Strong customer traffic management
• Ability to work in a fast-paced, stressful environment
• Ability to stand for long periods of time

Job Skills & Qualifications

• Bachelor’s degree or equivalent and relevant formal academic qualification in Business Administration and Management. Master’s degree is an advantage
• Previous experience that provides the knowledge, skills, and abilities to perform the job, comparable to 5+ years and to include at least 2 years in telecommunications industry
• Proficient knowledge in retail trade (food or non-food), sales and distribution, business development in local telecom industry

Please refer to job description.