• Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.
• Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.
• Responsible for developing requirements documentation.
• Responsible for system configuration based on client requirements.
• Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.
• Identify reporting needs and requirements.
• Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.
• Work closely with developer to ensure project requirements/requests for changes are understood and within standards.
• Provide guidance to other team members regarding best/standard practices.
• Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.
• Escalate concerns with ability to meet due dates to Project Manager.
• Train and help transition ongoing processing requirements to Business Systems Administrator.
• Lead client requirements meetings as needed.
• Maintain and update all requirements documents, ensuring adherence to standards.
• Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
• Addresses all calc or data issues that impact carriers.
• Assist PM with development of Project Plan for open enrollment and significant change orders.
• Responsible for any vendor file updates and ongoing support.
• Provide training for client on large-scale change orders to client, Benefits Outsourcing Center and Service Center, as needed.

Please refer to job description.