Call Center Representative

TDCX

RM1.5-1.9K[月薪]
现场办公 - 帕西格少于1年工作经验专科全职
分享

职位描述

福利待遇

  • 员工表彰与奖励

    业绩加成, 周年礼物, 节日礼物, 奖励机制

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康保险, 人寿保险, 健康维护组织

  • 额外福利

    公司设备, 睡眠区

  • 休假和请假

    产假和陪产假, 病假, 休假

显示更多

职位描述

  • ​Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
  • Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

What is your mission?

  • Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
  • Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
  • Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
  • Review the reported issues within agreed turnaround times and standards of quality.
  • Escalate issues to immediate supervisor following proper escalation procedures.
  • Capable of coping with peaks in contact volumes during promotion seasons.
  • Complete and pass all required basic product related trainings.

职位要求

Who are we looking for?

  • College level
  • Must have at least 6 months BPO experience
  • Typing speed of at least 40 words per minute
  • Experience working with eCommerce platforms and EMEA/UK accounts is a plus
  • Excellent communication skills rated at a C1 level
  • Willing to work in rotating shifts
  • Can work in Ortigas Center, Pasig City
英语客户服务解决问题非常有职业道德技术技能人际交往能力呼叫中心
Preview

Michael Joseph Pineda

Sourcing AssociateTDCX

高响应率

工作地址

21st Floor, TDCX Philippines - Gamma Campus, Robinsons Cyberscape Gamma, Ruby Rd, Ortigas Center, Pasig, 1605 Metro Manila, Philippines

发布于 30 May 2025

举报

Bossjob安全提醒

如果该职位要求您在海外工作,请保持警惕,谨防欺诈。

如果你在求职过程中遇到有以下行为的雇主, 请立即举报

  • 扣留您的身份证,
  • 要求您提供担保或收取财产,
  • 迫使你投资或筹集资金,
  • 收集非法利益,
  • 或其他非法情况。