• Develops and implements strategies to achieve Employee Satisfaction Index goals.
• Creates a positive work environment for all employees.
• Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
• Selects, orients, and trains qualified employees.
• Conducts effective employee meetings and counseling sessions.
• Determines, communicates, and monitors achievement of standards of performance on a timely basis.
• Monitors food preparation, presentation and timing in accordance with standard recipes.
• Monitors Captains orders.
• Controls the food dispense area during meal periods.
• Assists in food preparation as needed or as required.
• Analyses customer feedback on food quality and serving timings.
• Coordinates with Restaurant Supervisor regarding customer questionnaire analysis.
• Meets customers whenever possible.
• Practices maximum flexibility and creativity when dealing with special customers.
• Clearly describes standards.
• Constantly compares performance to standards.
• Clearly explains policies and procedures to all staff. Ensures complete staff compliance to policies.
• Upfront, hands on, visible leadership
• Provides positive feedback and reinforcement.
• Practices effective listening.
• Seeks out employees concerns and offers assistance.
• Logs specific incidents
• Sets time aside to offer advice.
• Implements consistently and fairly Hotel discipline practices.
• Prepares monthly action plan.
• Prepares daily to-do list.
• Prepares Attendance Sheets.
• Prepares shift rosters.
• Maintains absence statistics and does follow-up actions.
• Completes appraisal forms for all staff.
• Analyzes training needs and schedules training.
• Conducts probation period reviews.
• Records critical incidents.
• Shares problems with team and discusses solutions.
  

Please refer to job description.