Customer Service Representative

Megabet Corp.

Mustahak
RM1.9-2.3K[Bulanan]
Di lokasi - Paranaque1 - 3 Tahun PengalamanSarjana MudaSepenuh-masa
Kongsi

Keterangan Kerja

Manfaat

  • Elaun

    Elaun Makanan

  • Pengiktirafan dan Ganjaran Pekerja

    Bonus Prestasi, Insentif

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

  • Insurans Kesihatan & Kesejahteraan

    Insurans Kesihatan, Insurans Hayat

  • Cuti & Pelepasan

    Cuti Kematian, Cuti Hari Jadi, Cuti Khas untuk Wanita, Curi Percutian, Cuti Perkahwinan

Baca Lebih Lanjut

Penerangan

  • Customer Support • Respond promptly to player inquiries via live chat, email, or phone. • Assist customers with account-related issues such as registration, login, and password recovery. • Provide guidance on the use of the casino website or app.
  • Technical Assistance • Troubleshoot technical problems with games, deposits, withdrawals, and account access. • Escalate complex technical issues to the IT or technical support team.
  • Payments and Transactions • Assist players with deposits, withdrawals, and payment processing. • Verify documents for identity verification (KYC) and compliance. • Address issues related to delays or errors in financial transactions.
  • Gaming Support • Explain the rules of games, promotions, bonuses, and loyalty programs. • Ensure customers understand the terms and conditions associated with bonuses and promotions. • Resolve disputes related to game outcomes or bonus eligibility.
  • Compliance and Security • Follow protocols to detect and report suspicious activities (e.g., fraud, money laundering). • Ensure compliance with gaming regulations and the platform’s terms of service.
  • Customer Retention and Relationship Management • Build and maintain positive relationships with customers. • Encourage repeat play through excellent service and promotional offers. • Notify players of upcoming promotions, tournaments, or events. 7. Feedback and Reporting • Record and escalate customer feedback for service or product improvement. • Generate reports on common issues, customer concerns, or operational challenges.
  • Multitasking in a Fast-Paced Environment • Handle multiple queries simultaneously via different communication channels. • Prioritize tasks efficiently to meet response time targets.

Syarat-syarat

  • Basic Qualifications:
  • Educational Background: At least a high school graduate (Senior High School for K-12) or equivalent. Some accounts may prefer college-level education.
  • Experience: Prior customer service experience is an advantage but not required. Fresh graduates are welcome to apply.
  • Communication Skills: Strong verbal and written communication skills in English and the local language.
  • Technical Skills: Basic computer literacy, including familiarity with CRM tools, email, and chat support.
  • Problem-Solving Skills: Ability to handle customer inquiries, complaints, and requests efficiently and professionally.
  • Customer-Centric Approach: A positive attitude, patience, and willingness to provide excellent customer service.
  • Other Requirements:
  • Willing to work on a shifting schedule, weekends, and holidays as needed.
  • Can work onsite
  • Must be able to work under pressure and meet performance metrics.
Khidmat PelangganKemahiran TeknikalKemahiran KakitanganKemahiran Interpersonal
Preview

Catherine Ege

HR OfficerMegabet Corp.

Balas Hari Ini 1 Kali

Tempat Bertugas

10th Floor, SSK Business Building. GX4Q+RVX, Parañaque, Metro Manila, Philippines

Disiarkan pada 25 February 2025

Laporkan

Peringatan Keselamatan Bossjob

Jika jawatan memerlukan anda bekerja di luar negara, sila berhati-hati dan berhati-hati dengan penipuan.

Jika anda menemui majikan yang mempunyai tindakan berikut semasa pencarian kerja anda, sila laporkan segera

  • menahan ID anda,
  • menghendaki anda memberikan jaminan atau mengumpulkan sesuatu,
  • memaksa anda untuk melabur atau mengumpul dana,
  • mengumpul faedah haram,
  • atau situasi haram yang lain.