• Respond to and process customer queries, orders, and complaints received through various channels including phone, email, and social media
• Manage and maintain the customer account databases, including but not limited to MYOB, ScanXpress, websites, Dropbox, and marketing databases
• Provide internal support to employees, sales representatives, and agents
• Maintain expert knowledge of products and services offered by the company, including all brands
• Promote the company and its products, seizing every opportunity to maximize sales
• Process invoices and provide dispatch assistance to the warehouse team
• Manage and ensure that freight costs and charges to customers are accurate
• Notify customers about order collections and backorders
• Review and manage Open & Aged orders, ensuring timely delivery or cancellation
• Support the Management Team with administrative tasks
• Contribute to the administrative and operational efficiency of the company's head office, showrooms, and warehouse
  
  
  

• At least 2-3 years of experience in a similar role
• Strong organizational and administrative skills
• Attention to detail and good communication skills
• Proficient in MYOB advanced or similar ERP (preferred)
• Ability to work independently and grow professionally
  
  
  

Please refer to job description.