Madimack Philippines Customer Service Representative / Technical Support Role

Customer Service Representative / Technical Support Role

Madimack Philippines

RM3.4-4.9K[Monthly]

Hybrid - Mandaluyong3-5 Yrs ExpBachelorFull-time

Description

Madimack is looking for a Costumer Service Representative (Technical Support Role) who will take initiative to identify core opportunities and set clear, actionable objectives. Works independently to develop strategies, overcome challenges, and achieve goals with minimal supervision, ensuring consistent progress and success. You must be able to expertly anticipate challenges, plan strategically and consistently work towards achieving both individual and team targets. Success in the role will align with KPIs & progress reports.
Key Responsibilities:
The function blends technical and costumer service skills that is required to provide an effective and customer centric support.
Clearly identify/ analyze costumers need
Support enquiry(escalate appropriately/track/close) in a timely and well understood manner.
Guide the costumer and provide technical context about the product features.
Develop relationship with key customers
Ticket handling and escalation point for product assigned
Instrumental in technical support resolution following our process
Track and report all costumer interactions thru tools to our CRM software tools.
Create different documentation that will support customer service improvement and operation
Develop and maintain knowledge of all services and equipment offered by the company
Organize and keen on improving costumer service processes
Provides selection and sizing of products to meet the costumer pool heating requirements. As well as other product selection.
Contribute to Knowledge Base and FAQ's