Customer Service Representative (Team Lead)

J-K Network Services

RM3.4-4.9K[Bulanan]
Di lokasi - Taguig3 - 5 Tahun PengalamanSarjana MudaKerja sambilan
Kongsi

Keterangan Kerja

Manfaat

  • Faedah Mandat Kerajaan

    Gaji Bulan ke-13, Pinjaman Pekerja, Dana Pag-Ibig, Cuti Berbayar, Philhealth, SSS/GSIS

Penerangan

This company serve more than 30 years, it has grown to become one of the largest IT services companies in the world, They provide a wide array of services including software development, engineering, consulting, and BPO (Business Process Outsourcing). 


Position: Customer Service Team Lead

Company Industry: BPO Company

Work Location: BGC Taguig

Work Schedule: Shifting Schedules

Salary: Php44,000-Php65,000

Work Set Up: Work on site


RESPONSIBILITIES:

  • Training new customer service team members
  • Effectively lead teams in duties including attrition management, performance management, career planning, and resource planning, among others.
  • Help team members grow by coaching them, filling in knowledge gaps, and resolving skill and will challenges.
  • Create and implement internal and external governance on a regular basis.
  • Manage user/customer escalations and devise measures to address any issues and ensure ownership until they are resolved.

Syarat-syarat

  • College Graduate or any course
  • Minimum experience of 4 years with customer service in the BPO/BPM industry
  • 3 years in the role of a Team Leader
  • Experience in handling a team of agent doing voice or inbound calls.
  • Amenable to work in shifting schedules.
  • Able to start ASAP
  • Willingness to work in rotational shifts
Khidmat PelangganKemahiran KakitanganKemahiran TeknikalMentor SkillsKemahiran Berkomunikasi
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Tempat Bertugas

Taguig. Taguig, Metro Manila, Philippines

Disiarkan pada 27 May 2025

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