Join our team as a Customer Service Representative in Quezon City. This non-voice, onsite role involves assisting customers via email, chat, and other digital channels to resolve inquiries and ensure satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries through non-voice channels (email, chat, etc.).
• Assist with account-related questions, product information, and troubleshooting.
• Maintain professionalism and courtesy in all interactions.
• Accurately document and track customer interactions.
• Collaborate with internal teams to resolve customer concerns.
• Uphold company service standards to ensure customer satisfaction.
• Work within a shifting schedule to provide support during peak hours.

• Education: At least a college degree in any field (e.g., Finance, Accounting, Marketing, Entrepreneurship, or related areas).​
• Communication Skills: Excellent written communication skills with a professional and clear response style.​
• Problem-Solving: Strong analytical and organizational abilities.​
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to shifting schedules.​
• Attention to Detail: Capable of managing multiple tasks simultaneously with precision.​
• Customer-Centric: A customer-first mindset with a passion for delivering exceptional service.
• Experience: Prior experience in customer service or related fields is advantageous; however, fresh graduates are welcome to apply.​

Additional Information:

• Position Type: Full-time, onsite role located in Quezon City.​
• Work Schedule: Shifting schedule to accommodate various time zones and customer needs.​