• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Answer and Assist customers on their concerns and inquiries in an accurate and timely manner via Chat or call if required
• Assist customers and Process Same Day Delivery Orders
• Monitor customer complaints on social media and reach out to provide assistance
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Follow up with customers to ensure their issues are resolved
• Test Defective Returned items and Process it for RMA
• Check Promos and Update Prices on Ecommerce Platforms

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)