We’re looking for an Enablement Specialist to create and manage content for product releases, customer onboarding, and adoption. In this role, you'll write clear technical documentation, design in-product walkthroughs, and collaborate with cross-functional teams to ensure the right knowledge is delivered to both customers and internal teams at the right time.

Key Responsibilities:

• Content Creation: Develop product release notes, knowledge articles, how-to guides, and troubleshooting content that are clear, concise, and user-friendly.

• In-Product Walkthroughs: Create digital, interactive walkthroughs to support customer onboarding and drive product adoption when required

• Knowledge Base Management: Organize, update, and maintain the knowledge base to ensure its accurate and easily accessible for both customers and internal teams.  Provide a quarterly review of articles to ensure content and quality.

• Cross-Functional Collaboration: Work with product, customer success, and other teams to ensure content is aligned with new features and customer needs.

• Continuous Improvement: Analyze feedback and data to optimize content and address gaps in customer knowledge or support.

Qualifications:

• 3+ years of experience in technical writing, product documentation, or customer enablement.

• Strong ability to create clear, accessible content from complex technical details.

• Experience with knowledge base management and in-product help tools (e.g. Pendo).

• Excellent written communication and attention to detail.

• Ability to manage multiple projects and collaborate across teams.

Preferred Skills:

• Experience with customer onboarding tools or training content (videos, webinars).

• Familiarity with knowledge base platforms like Salesforce Experience Cloud.

Please refer to job description.