Rang-Ay Bank ( A Rural Bank ) Inc.
The Collector is responsible for collecting overdue payments from customers. This includes contacting customers via phone, email, and in-person to arrange payment plans and ensure timely receipt of funds. The Collector must be a highly motivated and results-oriented individual with excellent communication and negotiation skills.
Essential Duties and Responsibilities:
* Contact customers with overdue accounts via phone, email, and in-person.
* Negotiate and establish payment plans with customers.
* Monitor customer payments and ensure timely receipt of funds.
* Maintain accurate records of all customer interactions and payment transactions.
* Identify and resolve customer issues and concerns.
* Escalate difficult accounts to management as needed.
* Contribute to the development and improvement of collection procedures.
* Meet or exceed established collection targets.
* Comply with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA).
* High school diploma or equivalent.
* Excellent communication and interpersonal skills.
* Strong negotiation and persuasion skills.
* Ability to work independently and as part of a team.
* Strong organizational and time management skills.
* Proficiency in Microsoft Office Suite.
Skills:
* Communication
* Interpersonal
* Negotiation
* Persuasion
* Organization
* Time Management
* Problem-solving
* Customer Service
* Active Listening
* Empathy
* Patience
* Resilience
Physical Demands:
* Ability to sit for extended periods.
* Ability to use a computer and phone for extended periods.
* Ability to travel to customer locations as needed.
Work Environment:
* Office environment.
* May involve some travel.
Al-Jun QuisorBarrientos
Field OfficerRang-Ay Bank ( A Rural Bank ) Inc.
Laoag Public Market,Ilocos Norte,Philippines
Disiarkan pada 17 January 2025
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